AO
Anton O

1 reviews | Active since Mar 2009

30 Jan 2023, 09:50

They will decide what is best for you.

So for YEARS, I have had a list of beneficiaries setup on my account, some of which have a recurring payment setup. Today blapsa decided that they will decide which beneficiaries I need and want and they just removed the ones they deemed not suitable for my needs. I also tried to set up an international transfer. The website feedback was that the beneficiary would be active within a few hours. Try more than a week and then there is NO notification that it is now indeed active, I just saw it while I was trying to find my missing information. This is such a wonderful and competent institution.

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Replies (1)
Absa
Absa's reply30 Jan 2023, 10:47
Official
Dear Anton Oosthuizen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw