They take our money but don’t provide services we pay for

Logged a complaint in 20 nov 29 . One month later no one has finalized my claim. You got to wait over 10 minutes on the phone to actually speak to a consultant who gives you **** promises that someone will come out to the property. On the day the debit is due the money immediately goes out of our account but when we require the service we pay for we get treated like ****. ABSA doesn’t seem to seize to provide distasteful services in all their divisions