They still charging for warranty which has been paid in full even after contacting them

<p>ABSA offered me a warranty for my CAR which i took and paid in advance in 2 years as it was supposed to kick in once my maintenance is over. After the last payment they continued to charge me. Once I brought to their attention they said my policy has expired, upon deliberation they agreed that the policy is still valid as their document has stated clearly and they admitted that they are at faulty and will fix it. They have still been charging me and the policy wording is still not corrected. Every time I phoned them have to pay for 45 minutes call and have not received any joy from them as they do not value other's time and money.</p> <p>Here is the latest call Ref: ********** 9</p> <p> </p>