They say i owe them ...

Dear Marita Van devemtrr Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care