Item: Absa
Rating: 1
Author: Sylvia N

Absa's replyOfficial

04 Apr 2025, 11:21

Dear Sylvia Nortje Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8.
Kind regards,Group Customer CareRezona Louw

Best regards,

Absa's reply04 Apr 2025, 11:21

Official

Dear Sylvia Nortje Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8.
Kind regards,Group Customer CareRezona Louw

Best regards,

SN

Sylvia N's updateReviewer Update

06 Apr 2025, 19:48

Dear CEO Kenny Fihla, please note that there are very S c a m dealings taking place in the car insurance dept. K Shakoane Sent me an email whereby an warranty which was included for free by Maritime Motors George was added to my account R6980, and then to add to stupidity it was spread over 72 months without my knowledge, I want this amount refunded immediately as I took out expensive warranties during the last 2 years with exactly the same company they are sending my money fof 72 months. Which idiot will pay 72 months for a 2 year warranty????? I was not even able to sign online during the purchase the deal was done between the dealer and absa bank representative. Please ensure your staff if FAIS compliant because I will be reporting this matter to the ombudsman. Be careful when buying vehicles from absa bank they add insurance without your knowledge.

SN

Sylvia N's update06 Apr 2025, 19:48

Reviewer Update

Dear CEO Kenny Fihla, please note that there are very S c a m dealings taking place in the car insurance dept. K Shakoane Sent me an email whereby an warranty which was included for free by Maritime Motors George was added to my account R6980, and then to add to stupidity it was spread over 72 months without my knowledge, I want this amount refunded immediately as I took out expensive warranties during the last 2 years with exactly the same company they are sending my money fof 72 months. Which idiot will pay 72 months for a 2 year warranty????? I was not even able to sign online during the purchase the deal was done between the dealer and absa bank representative. Please ensure your staff if FAIS compliant because I will be reporting this matter to the ombudsman. Be careful when buying vehicles from absa bank they add insurance without your knowledge.

Absa's replyOfficial

07 Apr 2025, 09:36

Dear Sylvia Nortje Thank you for your posting.

Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw

Best regards,

Absa's reply07 Apr 2025, 09:36

Official

Dear Sylvia Nortje Thank you for your posting.

Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw

Best regards,

They on again deduct...