They offer a limit increase, but no response after documents submitted!!!

I received a call from Absa a few weeks ago with regards to increasing my ABSA Credit Card limit. The consultant went through the quote with me and said I was provisionally approved, but I will receive final confirmation within 3-5 business days, after the affordability has been completed. Now this all happened before 25.12.2017.

I then received a text asking for documents. So, I submitted payslips and gave ABSA authorization to access my bank statements to verify that the salary was indeed paid into my account. NO RESPONSE OR FEEDBACK WAS RECEIVED!

I then e-mailed Absa to request feedback, but the lady said I must contact the Transactional Funds department. ***** that! I am not phoning after Absa, who in the first place contacted me and offered me a limit increase. Then, I received a text saying that the application expired to due no receipt of my documents! Are you kidding me????

So, I went back onto my internet banking and re-app****. I again sent the required documents and to this day no feedback was received!!

Please can someone get back to me urgently as this is absolutely pathetic service

Thank you