LK
Lourens K

1 reviews | Active since Mar 2012

29 Jun 2015, 05:59

They made my Credit Card Hot Card Stop it without

On the 20 th of May I discovered that my debit dates are still set on 20th. When my pay date changed to the 30th I informed the bank 7 January. When I pulled a statement I notice Absa didn't change my dates and try to blame me for their negligence. The lady and team leader didn't try to help me. I know the value system henceforth they try to transfer me from pillar to post staring that they cannot assist me. Immediately after that someone made my card a hot card??????<br> <br> How is that possible absa never did do my instruction now I have defaults a hot card that's in my possession. I phoned again a week ago where the lady says they will take it off but none is done! I will not pay for a new card because I'm sitting with the card! Hot card means ****** <br> <br> I never reported my card! <br> <br> I have all theABNRS of these individuals. You know the **** story about Making Customers Prosper! I'll take this to pretoria and Beeld! If you don't do something today!<br> <br> You are making my life hell! I also confirmed with your personal loan department to change my debit also from 20 th the same thing! I changed credit card and personal loan on7 of January and I HAD TO FIND OUT YOUR *********** STUPID STAFF DIDN

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Replies (1)
Absa
Absa's reply30 Jun 2015, 06:41
Official
Hello Louhillsongcape,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd