THEY JUST DON'T GET IT!

My cellphone was ****** and so I did a sim swap when I got my new phone. Nedbank and Standard both contacted me to confirm that it was a legal swap. Nothing from Absa. However, when I tried to get onto my account via internet banking I was advised that the account was blocked due to a sim swap. There was a number I could phone which I did but I was asked the most ridiculous questions - and I got the answers wrong! So I was advised that I would HAVE to go to a branch to verify myself! I ask you... why? I have been with ABSA for 30 years. I have three accounts with them. Someone with some intelligence can call me and verify me over the phone. I WILL NOT PUT MYSELF OUT BECAUSE THEY DID NOT BOTHER TO CHECK ME RE MY SIM SWAP BEFORE THEY BLOCKED MY ACCOUNT. IF OTHER BANKS COULD DO IT, WHY CAN'T THEY? FURIOUS! I WILL NOT BE ORDERED AROUND BY AN ARROGANT BANK WITH STAFF THAT KEEP ON TELLING ME I HAVE TO GO INTO A BRANCH. LISTEN ABSA - I DO NOT HAVE TO! YOU MADE THE RULES, YOU CAN BEND THEM!