They give out the WRONG information when you CALL

I had to speak to about 4 different people yesterday who all gave me the wrong information and kept passing me to a different departments. Only after 1h30 mins of investigating and calling did I finally speak to a lady who knew the correct information.

They need to train their call center employees better. I shouldn't be receiving the wrong information so many times. People need to take ownership of a query instead of just passing clients around.

I'm really disappointed in the first few employees who all told me the wrong information.