They duplicate item

I'm having a serious problem with Absa where I was using it over 20 years but now my 10.000 salary is blocked and my account is on hold they say I'm having 2 I'd number but I don't how they say I'm must come to the branch where they will verify me I went to the branch they send me to the home affairs to do finger prints I went then come back with those finger prints after they say they can't help me im lost as we speak my account is on hold trying to call them still no help and I only having one I'd number I don't know that other I'd number they have on they system I'm so disappointed on absa and now still having those finger print from home affairs