MR
Mark R
1 reviews | Active since Apr 2013
17 Nov 2021, 14:14
They dont reply to emails with questions but can suspend an account anyway.
I find my account de-activated due to Fica documents not submited. I however did respond to an email requesting documents on the 9th September 2021 asking exactly which documents they require and I did not get the courtesy of a reply. So then they simply suspend the account. Not happy
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Absa's replyOfficial
17 Nov 2021, 14:56Dear Mark Roll
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number for your complaint is C-***1.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply17 Nov 2021, 14:56
Official
Dear Mark Roll
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number for your complaint is C-***1.
Kind regards,
Rezona Louw
Group Customer Care