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Rinay R
1 reviews | Active since Aug 2016
31 Mar 2020, 19:01
They don't mean what they promised
Absa stats on there website that they going to help with the covic 19 problem but when I send a request I receive and out off office report lol they don't mean what they say Thank you for your request.
Due to the national lockdown announced by the President of South Africa, this service will not be available until the 16th of April 2020.
We will keep record of your email and will respond upon the service being activated again.
For urgent assistance, please contact ***.
Kindly take note that for all other services we will support after the lockdown.
Kind regards
Absa Client Services
Helpful (0)
Replies (11)0
Replies (11)RR
Rinay R's updateReviewer Update
01 Apr 2020, 08:37Still not received a reply
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Rinay R's update01 Apr 2020, 08:37
Reviewer Update
Still not received a reply
Absa's replyOfficial
01 Apr 2020, 08:46Dear Rinay Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply01 Apr 2020, 08:46
Official
Dear Rinay Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's replyOfficial
01 Apr 2020, 09:04Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I tried to call you on your cell but it went on voice mail. Reason for my call was to find out from your for which product would you like to be considered for the payment relief. I will be waiting for your response.
Absa's reply01 Apr 2020, 09:04
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I tried to call you on your cell but it went on voice mail. Reason for my call was to find out from your for which product would you like to be considered for the payment relief. I will be waiting for your response.
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Rinay R's updateReviewer Update
01 Apr 2020, 20:39Absa send me an email and advice they can only help me in 5 days I am still afraid
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Rinay R's update01 Apr 2020, 20:39
Reviewer Update
Absa send me an email and advice they can only help me in 5 days I am still afraid
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Rinay R's updateReviewer Update
02 Apr 2020, 09:37I have still not received feedback prior to my request
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Rinay R's update02 Apr 2020, 09:37
Reviewer Update
I have still not received feedback prior to my request
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Rinay R's updateReviewer Update
03 Apr 2020, 20:06They have still not provided feedback
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Rinay R's update03 Apr 2020, 20:06
Reviewer Update
They have still not provided feedback
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Rinay R's updateReviewer Update
04 Apr 2020, 15:42Still not received feedbac****!!!!
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Rinay R's update04 Apr 2020, 15:42
Reviewer Update
Still not received feedbac****!!!!
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Rinay R's updateReviewer Update
07 Apr 2020, 10:19Very poor service I have still not received feedback
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Rinay R's update07 Apr 2020, 10:19
Reviewer Update
Very poor service I have still not received feedback
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Rinay R's updateReviewer Update
08 Apr 2020, 06:31I recieved confirmation on my credit card how ever still no response on my Homeloan I really need confirmation urgently
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Rinay R's update08 Apr 2020, 06:31
Reviewer Update
I recieved confirmation on my credit card how ever still no response on my Homeloan I really need confirmation urgently
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Rinay R's updateReviewer Update
09 Apr 2020, 09:29I have still not received confirmation on my Homeloan extremely poor service
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Rinay R's update09 Apr 2020, 09:29
Reviewer Update
I have still not received confirmation on my Homeloan extremely poor service
Absa's replyOfficial
09 Apr 2020, 09:43Dear Rinay
Kindly note that we are still busy with your matter and as promised feedback will be given to you as soon as outcomes received.
We have noted that since the inception day of your request emails keep on coming through to Hellopeter and new reference numbers are created.
If there is something that you want clarity on i have provided you with my direct telephone and email address where you can voice your unhappiness.
Trust all is in order and we apologise for the inconvenience caused to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Kindly note that we are still busy with your matter and as promised feedback will be given to you as soon as outcomes received.
We have noted that since the inception day of your request emails keep on coming through to Hellopeter and new reference numbers are created.
If there is something that you want clarity on i have provided you with my direct telephone and email address where you can voice your unhappiness.
Trust all is in order and we apologise for the inconvenience caused to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply09 Apr 2020, 09:43
Official
Dear Rinay
Kindly note that we are still busy with your matter and as promised feedback will be given to you as soon as outcomes received.
We have noted that since the inception day of your request emails keep on coming through to Hellopeter and new reference numbers are created.
If there is something that you want clarity on i have provided you with my direct telephone and email address where you can voice your unhappiness.
Trust all is in order and we apologise for the inconvenience caused to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Kindly note that we are still busy with your matter and as promised feedback will be given to you as soon as outcomes received.
We have noted that since the inception day of your request emails keep on coming through to Hellopeter and new reference numbers are created.
If there is something that you want clarity on i have provided you with my direct telephone and email address where you can voice your unhappiness.
Trust all is in order and we apologise for the inconvenience caused to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd