dM
du M
1 reviews | Active since Mar 2017
25 Jun 2020, 08:23
THEY DON'T CARE
I want to open a simple savings account with ABSA but it seems that it is an impossible task. I've spoken to 4 different people that takes me through the entire questionnaire and then I send all my supporting documents 3 times now and submitted it online. I've messaged them on Facebook, phoned, e-mailed. What must one do to get any service from ABSA. They keep saying they will phone me with the account number since 30 May. Still nothing. If someone could just tell me why I can't open a savings account that would be great but no one communicates with me at all.
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Replies (2)
Absa's replyOfficial
25 Jun 2020, 16:50Dear Macheries, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply25 Jun 2020, 16:50
Official
Dear Macheries, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
dM
du M's updateReviewer Update
26 Jun 2020, 13:56I just want to thank Takalani Mulaudzi for following through on her promise to get this situation sorted out for me. She was so professional even though I was so frustrated. Thank you for you great service, you are an asset to ABSA and I hope they know that. I got my account and I'm so glad.
dM
du M's update26 Jun 2020, 13:56
Reviewer Update
I just want to thank Takalani Mulaudzi for following through on her promise to get this situation sorted out for me. She was so professional even though I was so frustrated. Thank you for you great service, you are an asset to ABSA and I hope they know that. I got my account and I'm so glad.