They charge me 15.75% Rate For the Bond House in Soweto for 30 years Period!

I never experience such an incompetency for this ABSA Home loans, I am a victims of paying too much for three bedroom house since 2013 July, I have been in three different branches namely, Protea Gardens, Protea Glen and now Centurion and I only request them to lower the rate that is ****ing me and they told me to contact call centre for ABSA Home loan and when I call them the agent tells me to go to the nearest branch for ABSA....again and again and again....yesterday the consultant whom I think was trying to assist me gave up and She referred me to write to : ********** or call on ***, then I wrote the email and also contacted them and they put me on hold while they transfer me on their call centre and the call centre agent told me to go to the nearest branch for absa for an assistance...it's like an endless loop that doesn't exit where it supposed to exit it start from the beginning....could someone please assist me with this requested that was started since 2016 till no solution... below is an email from a Consultant who have tried to assist but not winning. Good morning. The officer hasn't contacted me. I think now you need to escalate the issue with our action line as I have exhausted the channels I thought could assist to no avail. Kindly contact the following; • ********** or call on ***