They cannot fix my profile!!!

I have been to various branches in Port Elizabeth to remove a cellular number from my profile and although the consultants do remove the number, it remains on the system and blocks all my attempts to edit my profile, create new beneficiaries, or make any changes on my account. So when I phoned the call center on the 19th of October, I was simply transfered from one department to the next, and had to wait for over 5 minutes each time. Then I sent a mail, and they have not bothered to respond. After banking with them for over 30 years, and having had a number of accounts with them, I now think a change is on the cards.