They can do better.

I've had good service from Absa, I mostly deal with the Hatfield branch. I recently lost my card and they were efficient in replacing it. This was a few days ago, but I left the place with a disappointing feeling which I had the last time I wanted to do a transaction.

I travel a lot and when I come back I still have some foreign currency I'd like to exchange. Last year I went to them to try exchange money, 3 different times in 3 weeks, I was turned away, the first 2 times the teller said forex was offline. When I went the third time the teller asked who told me that she deals with foreign currency, I could not understand it.

I left it at that and I was gonna write a review but I just moved on. I managed to exchange at the Menlyn branch with no hassle.

Now a few days ago I went again, I asked to exchange foreign currency and I was told the teller who works with foreign currency is not in. Now I'm wondering do they really work with foreign currency at this branch or am I just suffering from bad luck?

This branch has been good to me in every other aspect, including just seeking information but seems they lack in foreign currency assistance.