They are quick to debit but slow to provide assistance: Geyser leak reported on the 29 May 2022, today its the 01st June 2022 still no assistance

I sent an email on Sunday (29 May 2022) regarding a geyser leak and the consultant directed the email to the Absa home insurance department on the 30th May 2022 but since then we have not received any assistance and the leak is further damaging the ceiling.