They are failing to refund me

@AbsaSouthAfrica Good Evenning, I am writing this under frustration. On 05/10/19 I did Western Union at Somerset west. Cut story short the person I was sending couldn't access the money, then the following day I did other alternative. Now I wanted to cancel the transaction I filled the form on 07/10/19. I have been waiting my refund they giving me the uneccesarry stories. I went to the bank several times. They are not giving me the clear answer. The guy was helping me he kept on say sorry for inconvenience that is the words that I can remember from they stories. Again I called the online team 07/11/19 it's over a month now. Wasting my money to get my money wow!. They said they contacted Somerset west branch it never sent my request for cancelation. They say I must wait, I am no longer trusting this so called'' waiting there's process, I have been patient long enough. From a broke student, whose writting exams. Thank you for you help