Theresa Diamond you have the worst customer service and for this reason I and my family will not finance with ABSA

I sold my property and the bond was canceled I called absa homeloans to query the amount in credit that needs to be refunded to me I was assured that this would be done in 7 to 10 days,I was also given an email address for the cancelations department and told they don't have a contact number I can only email them,I emailed them and to date no response or acknowledgement of my email,10 days later I called the homeloans department and was transferred to a rude consultant Theresa Diamond who did not wa nt to assist me and stated I must email the cancelations department as they do refunds,terrible service,I will definitely not be financing my next home with ABSA which lacks customer service and rude employees!