GT
Gerhard T
1 reviews | Active since Jul 2021
09 Mar 2022, 20:55
There service is a joke.
App**** for a business credit card over 2 months ago. They keep on saying they'll get someone to call me back.
All the business bankers are now working remotely. None of them are at the branches.
Not just shocking service, it's a joke !
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
10 Mar 2022, 10:09Dear Gerhard du Toit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply10 Mar 2022, 10:09
Official
Dear Gerhard du Toit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
GT
Gerhard T's updateReviewer Update
10 Mar 2022, 10:25I have been told that my business banker cannot assist me because she has over 7000 portfolios. I must wait. Its clear that having a business account with ABSA for 21 years does not matter much to them.
GT
Gerhard T's update10 Mar 2022, 10:25
Reviewer Update
I have been told that my business banker cannot assist me because she has over 7000 portfolios. I must wait. Its clear that having a business account with ABSA for 21 years does not matter much to them.
Absa's replyOfficial
10 Mar 2022, 11:20Dear Gerhard du Toit Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply10 Mar 2022, 11:20
Official
Dear Gerhard du Toit Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address.
Kind regards,Group Customer CareRezona Louw
GT
Gerhard T's updateReviewer Update
22 Mar 2022, 10:18Gerhard Du ToitSo you charged me R 729 to open a credit card and the best is, it's not link to my banking profile.
I can't use it !
Also the limits is locked on zero Rand's
I can't use it !
Also the limits is locked on zero Rand's
GT
Gerhard T's update22 Mar 2022, 10:18
Reviewer Update
Gerhard Du ToitSo you charged me R 729 to open a credit card and the best is, it's not link to my banking profile.
I can't use it !
Also the limits is locked on zero Rand's
I can't use it !
Also the limits is locked on zero Rand's
Absa's replyOfficial
23 Mar 2022, 08:59 Dear Gerhard du Toit Thank you for your posting.
We are busy with the investigation on your matter and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
We are busy with the investigation on your matter and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Absa's reply23 Mar 2022, 08:59
Official
Dear Gerhard du Toit Thank you for your posting.
We are busy with the investigation on your matter and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
We are busy with the investigation on your matter and will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
GT
Gerhard T's updateReviewer Update
23 Mar 2022, 10:59Don't worry, 24hours later and another 60mins on the phone. ABSA said I must send another email so they can investigate the matter. I decided to make it easy for ABSA. I have send them an email to close this account.
GT
Gerhard T's update23 Mar 2022, 10:59
Reviewer Update
Don't worry, 24hours later and another 60mins on the phone. ABSA said I must send another email so they can investigate the matter. I decided to make it easy for ABSA. I have send them an email to close this account.