THEIR system error, but now I have to fix it

I have been unable to use my credit card for the past few days. Upon hearing about a general system error with ABSA, I was patient and used other means of payment instead while they fix their error. Today I received an sms stating that I need to go to a branch to re-activate my card. A call to their 'ActionLine' (which hung up on my first call and then could not help me in my chosen language) confirmed this. I did not deactivate it, so why should I do anything to reactivate it? And why in a branch? I work full time, and the bank closes mid-afternoon, Saturdays are not an option either. This is hopelessly archaic.<br> <br> The only logical explanation is that their entire credit card database got hacked, and all the information got compromised, thereby necessitating a database rebuild from scratch, with the added 'security measure' of actually seeing the person and the card in their branch. How far from the truth is this?<br> <br> Please reactivate my card. You broke it, therefore you fix it. You are welcome to send someone to me to verify that I am indeed human if you insist.<br> <br> Regards,<br> JM