THEIR SERVICES IS ABSOLUTELY NONSES

I launched the claim for my geyser which seem to be not working for almost a while, at first it was very fast and they registered my claims, then they sent those guys to analysed the problem and they told my sister that they will contact with their offices to send the electrician as the error is on the main power, days were so long, finally I decided to call this Builders whom were referred to me by Absa and request the status of my claim and I found the lady who always asked me to stayed on the line for a bit while trying to find out the reason from the first guys they sent to my house- then she told me to contact my insurance which is ABSA - a nightmare started when I called : *** and select option 3 for claims enquiries and I get a lady whom I briefed about my call and she said she will transfer my calls to the other department and while she did so, somebody answered the phone and dropped then I have to start again calling the 086 number and fortunate get the same lady who picked up my first call and she told me to stayed on the line while she's trying to contact her colleague first and I ended up waiting until my money is gone without help waited on the line for > 20 min