GE
Gert E
1 reviews | Active since May 2012
21 Jun 2021, 16:26
Their online service *****ed everything up
Their online service *****ed everything up. I was issued a security code for antivirus program by Absa that was already used by someone else. The antivirus code is valid for 12 months, mine expired after 6months, then the **** started, my Absa mobile apt was blocked 5 times in 2 months. I went to the bank to sort things out, I was told they would into it and they will get back to me within 3 working days. Nothing happend, still waiting to hear from them. I went back to the bank and spoke to the same assistant about no feedback, she blamed me for not going online to fix their *****up. What bull****. They are useless.
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Replies (3)0
Replies (3)
Absa's replyOfficial
22 Jun 2021, 08:33Dear Gert Erasmus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply22 Jun 2021, 08:33
Official
Dear Gert Erasmus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
GE
Gert E's updateReviewer Update
26 Jun 2021, 13:00Hi Riefaat,
I would like to thank you for your friendly and expert service today, especially dealing with an extremely frustrated and irritable customer. You have done more in minutes than anyone at the Newton Park branch, as well as the online service have NOT done in over 2 months.
I appreciate your service very much,
Kind regards,
Gert Erasmus.
I would like to thank you for your friendly and expert service today, especially dealing with an extremely frustrated and irritable customer. You have done more in minutes than anyone at the Newton Park branch, as well as the online service have NOT done in over 2 months.
I appreciate your service very much,
Kind regards,
Gert Erasmus.
GE
Gert E's update26 Jun 2021, 13:00
Reviewer Update
Hi Riefaat,
I would like to thank you for your friendly and expert service today, especially dealing with an extremely frustrated and irritable customer. You have done more in minutes than anyone at the Newton Park branch, as well as the online service have NOT done in over 2 months.
I appreciate your service very much,
Kind regards,
Gert Erasmus.
I would like to thank you for your friendly and expert service today, especially dealing with an extremely frustrated and irritable customer. You have done more in minutes than anyone at the Newton Park branch, as well as the online service have NOT done in over 2 months.
I appreciate your service very much,
Kind regards,
Gert Erasmus.
Absa's replyOfficial
28 Jun 2021, 15:17Dear Gert Erasmus
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply28 Jun 2021, 15:17
Official
Dear Gert Erasmus
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd