1 reviews | Active since Nov 2017
Theft & ***** at ABSA Bank (Kuruman branch)
ABSA Bank is **********.
On 07.09.2018 I have banked money with a correctly filled in depost slip. G4S picks up the money at the business and then takes it to the bank. On 11.09.2018 the money was banked, however on 12.09.2018 when I received the stamped slip back I noticed that the total amount had been scratched out and a new (lesser amount) was written just above it. We had received NO report and NO notification that money had been short. In fact two employees counted the money and it could not have been short banked. We immediately phoned the Kuruman branch to find out what had happened. Eventually we spoke to Joselyn who was the one counting and banking the money. She said that the money was short and that if we think she is lying, we have to request the footage and speak to her manager. She also said that she had been "too busy" to let us know that the money was short. She then added that we had an amount of R192 over. First we short money, then we're over, I really don't understand. We requested the footage and to speak to the manager, but we have not received ANY feedback to date. I phoned again on 14 Sept 2018 to speak to the manager and even gave the lady my personal cell so that the manager can reach me quickly. I had to rate 1 star just to be able to write this review, yet I believe that ABSA Kuruman branch deserves NO stars. In fact, I am very sure there is ***** and theft going on there as this is NOT AN ISOLATED INCIDENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I request A FULL investigation of ALL incidents to date as our business is losing money.
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We are unable to log the case on our complaints system because of no account/ID number provided but however it has been sent to Kuruman branch to make contact with you.We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We are unable to log the case on our complaints system because of no account/ID number provided but however it has been sent to Kuruman branch to make contact with you.We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
