Theft and then nothing

4 ********** transactions were done through internet banking on 4 Jan 16. I reported it within minutes and was told that I would receive a call within 24 hrs. It is now 8 days later and still no feedback. When I logged onto internet banking shortly after, the amount reported showed as unprocessed, on the 8th the money reflected as retured to my account, today the money reflects as processed, thus gone. Documents and picture of destroyed card required was sent by email on 6 Jan, today I was informed that they were never received, this while the 1st email was rep**** to! Really ABSA? Your communication is shocking, your service is slow and your security measures not worth much. Someone accessed my account, my money on your care, and stole some. Not one sms was received of logging on, loading OR paying new beneficiaries. This service and communication is really not acceptable, just as much as the theft is unacceptable. If this happened to you, will you be happy with losing just over R10 000 and to add insult to injury then receiving NO communication or updates on actions taken? I should really move banks.