Theft and absolutely emotionally draining dealing with Absa

I left absa because of what i am starting to experience just a month being back with Absa, i refuse to be sent from pillar to post trying to sort of a mess done by your consultant or your system. I app**** for a bond insurance which was supposed to be effective upon registration of the bond yet i was debited 4 months worth of insurance premiums (i take it's from January-April) i called the insurance department which expects me to give them registration bond documents, i was transferred to a department that is not working during the lock down. Refund me my money. That is theft, you can not take premiums for wrong dates, for a person to get speedy service one has to go up and down in such platforms or even the ombadsman? Refund me please