Theft

On 5 October 2017 at 18h32 my husband went to the ABSA ATM (ATM No:08878) at the Engen in Sunningdale (Cape Town) to draw R500 from the ATM. He unfortunately is with Capitec but we were in a hurry and the ABSA Atm was the closest. He did everything and as the money was about to be dispensed the ATM froze, he panicked and I said to wait until it has rebooted maybe the money will come out. We waited and nothing happened. I phoned the ATM Assistance line on ********** 286 at 18h43, the gentleman that helped me was lovely although I didn't get his name. He asked me details like the ATM number and explained where to find it, and what time this had happened. He said he could see that the money hadn't been dispensed, he also said that once the ATM had rebooted it should automatically reverse the money back into my husband's account. This however didn't happen. My airtime ran out and this gentleman from ABSA ATM Assist very kindly phoned me back and explained that if the money hadn't dispensed which he could see it hadn't and it didn't reverse into my husband's account we must go to Capitec in the morning and give them the ATM details etc and they would get the money back from ABSA.

The following morning my husband went to Capitec and explained everything, they phoned ABSA and were told that it would take 30 DAYS to investigate!!!! I couldn't believe my ears when he told me!!! We know that they can see the money wasn't dispensed, we have a recorded phone call from the guy at ABSA ATM Assistance (I record all my phone calls) that clearly states that the money wasn't dispensed and you can clearly see that it has been deducted out of the account, WHAT THE ****ENS IS THERE TO INVESTIGATE!!!! My husband even went to ABSA personally to try get this sorted out and they had the ever helpful "There's nothing I can do". BULL****

THIS IS NOTHING SHORT OF THEFT BY ABSA!!! They KNOW the money is owed to us, there is no doubt at all about it!!! That is a lot of money to us, and we needed it on Thursday last week already. I AM ABSOLUTELY DISGUSTED, thank goodness I don't bank with ABSA either and I will never do so. I will also encourage anyone I know to change from them as this is ridiculous.

In case ABSA by some miracle actually reads all of this and wants to respond, please contact my husband on his mobile or me via email