NM
Nosipho M
1 reviews | Active since Oct 2021
01 Aug 2023, 13:52
THE WOSR SERVICE!
ABSA Personal loan experience: the worst!
I asked for their settlement fee on March 31, 2023, which I then settled the next day, April 1, 2023. Months later, I received a paid-up letter in June, after several follow-ups. Today, August 1, 2023, they are now stating that I still owe them money.
This is the worst experience ever. Do not apply for a loan at ABSA. When I questioned this, no one assisted me. They kept transferring me to a different department.
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Absa's replyOfficial
01 Aug 2023, 14:10Dear Nosipho Mthembu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply01 Aug 2023, 14:10
Official
Dear Nosipho Mthembu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
Best regards,