The worst services ever received!

On the 6th of June I reported the issue I have with ABSA and Vanessa Crowe rep**** they will give me feedback soon on this personal loan account. I am still waiting. I get phone calls from Blake and Associates and DMC Collection every day to when will I arrange for payment. These people are very quick and impatient about this money to be paid, but ABSA can't give me feedback on when this account was taken out. The consultant Thamzaqa Qoqlane from the Northgate branch promised me 2 weeks ago it will only take 5 working days. I have send him 3 emails without any responds back. How the hell do they expect me to pay for something they (ABSA) can not provide the information. I am really loosing my patients for everyone