The worst service you could wish for

So absa lives up to their reputation of having the worst insurance claim process. Log a claim get a reference and that’s where it ends. Call the call centre again, no it’s after hours call tomorrow. Get hold of another number only to be told there is no claim logged. Get put through to Fogi ? who also have no record of claim. So in the mean time you as their paying client sits with out water as a result of a burst geyser, turn the water on and it trips the electricity.

Eventually 4 hours later Fogi phone to say turn your water off as if a plumber comes out now that is all he will do as they will only attend to the issue tomorrow.

News flash plumber phones now at 19.45 to say the call has just been logged with him.

So one wonders with all the nonsense between 15.19 and 19.45 ( 4.1/2 hrs ) what happened - I’ll give you a clue - nothing - but they absa are never late with the collection of their premiums.