The worst service received at Cape Gate Absa branch

Good day I trust you are well and that my email will be directed to the right department. On Saturday morning my mother (66 years old) me my two kids went to ABSA Cape Gate Branch as I had lost my card two days ago and needed a new card. We can be there before noon. My 7-year-old needed to use the toilet and my mom continued to stay in the line for me. When I came back with the kids I saw that they had put my mom out and refused to let me back in. This was now 12:05 when I returned from the toilet. The white lady with orange curly hair refused to help me and to let my mom back in knowing I was in the queue at the branch. She then called a colored manager lady who now left us to disappear further into the bank. Almost half an hour passed and still no one came out to us to apologize or with a proper explanation. My husband got furious and started knocking on the glass window as we were seeking the manager, yet no one showed up. I have been a customer for 17 years and Saturday was the worst experience to date i have no card and am at work. I will log this complaint on Social media if this is not dealt with. My number is