The Worst Service I received at Any Bank thus far

Went to ABSA Northgate on the 25th June 2019, to finalise opening my wifes account which I will have power of attorney over as everything was done online. We waited in the que for over 45 minutes, there were only 2 teller assisting a long line of customers, then they had 2 other staff sitting in a different are doing nothing, all I saw these ladies do was eat, could they not have helped?... then finally came our turn, after the teller scanned our documents a few times, I asked her if this is a long process, to which she responded and said their systems are not working, had I not asked, I would have watched her scan those documents about 10 times more... I understand its not her fault, but give the client an opportunity to come back when all is fine and inform us as to the problem before we have to wait for an hour. We were excited to open this account, as we would be saving and managing our finances as one. You guys really ****ed that excitement as we walked out and have decided to approach standard bank this weekend. We thought we had chose a good bank and unfortunately had to learn in a bad way that ABSA does not care for new potential business. Really ABSA, up your game, you lost 2 clients yesterday, imagine how much more you going to lose at this rate.