The worst service I have experienced in my lifetime

I have been banking with Absa for about 20 years, but I am going to the bank today to close all my accounts and move to a bank that actually wants my business. On Friday afternoon, 20 October, I went to the Absa branch in Bethlehem at about 2pm. I went straight to enquiries where I waited in line for an acceptable 10 minutes. When I got to the counter, I told lady A that I wanted to transfer money from my investment account to my current account, to which lady A abruptly rep**** that she could not help me, I have to go to the cashier. I was 1 of 7 people in line at the cashier till. There were 3 cashiers, then 2, then 1. I waited in that queue for 45minutes. Then the cashier told me I should have given notice at the enquiries desk. To which I rep**** that they sent me straight to the cashier desk. Lady B went to make a call and came back only to tell me that I had misunderstood lady A and that I should have gone upstairs to a consultant. I explained that lady A had been very clear and even pointed to the cashier desk. Lady B apologized and told me that I can just go upstairs and ask for lady C. She said it would be quick because there were no clients waiting. When I get upstairs to the information desk, there are 3 Absa employees having a conversation. They looked at me and continued talking, not saying hello or asking if they could help me. Eventually, when they had finished their conversation they dispersed and the lady behind the counter asked if she could help me. I told her that I was looking for lady C, at which she looked very surprised and told me that lady C was on lunch. I told her that I was just downstairs and I was told that lady C was expecting me. The lady then went to look for lady C. After about 5 minutes both ladies emerged. Lady C was clearly annoyed at being disturbed during her lunch break. She asked me why I was looking for her and I explained the situation. She immediately confirmed that she knew what I was talking about, but she would not be helping me. She looked around and pointed to the first colleague she could see, telling me he would help me. He then started protesting.... I then told them to leave it. To which lady C rep**** very arrogantly that there is someone to help me now. I said no thank you and that I would be back at a later stage to close all my accounts. They just turned around and went about their business again. This whole situation took an hour and 15 minutes of my time. The worst service from a bank to which I have been a loyal client for almost 20 years.