The Worst Service I have ever received.

I recently did a sale of some of my crypto on Binance, a licensed and regulated platform and received payment to my Absa account. Now recently I have been having issues with ABSA to no end, my private banker was non existent and never answered me, I was receiving almost no rewards on my credit card on which I spent well over 100k a month, my insurance policy with Absa was incorrect and double charged. Now I was called at 6am by Absa ***** to tell me that they’re freezing my credit card after I had transferred over 300k into my credit card account. Now the sale was paid in 2 amounts from the same account and they only froze it for one of the 2 payments. Hours later after my new private banker who by the way pointed out all the issues I was having prior were simple clerical issues that he is now resolving, he managed to get hold of ***** while he was on leave confirmed there was indeed a hold on the account because he himself couldn’t believe they woke me up at 6am to call me. Since then I received an email from ***** I supp**** them with documents from the sale as well as all screenshots. Orlina Bodirwa Didn’t even bother to reply to my email which I sent early that day at 9:57am requesting at least a courtesy call. She didn’t even acknowledge my email or its receipt in the 7 normal working hours left in the day. Instead she decided to respond on a Sunday at 11:25.

At this point I regret even using Absa I previously started moving all my money and business to discovery bank who has given me nothing but outstanding service. I did further sales that day to my discovery bank account with no issues. I will definitely be cancelling my Absa accounts and any business with them. It’s ******** how they treat you, how they don’t have any form of client service delivery and how someone who regularly does more than 6 figures with them monthly gets treated. Absa-loutly pathetic. If you ever want your banking to die a slow death take your business to absa bank. They just don’t care. Imagine they want to hold 300k and tell me they will get in touch with me within 20 days. For a transaction done on a regulated platform and they only flagged one of the 2 payments made from the same account and also the client who paid has sent me the proof of payments which I shared with them. STAY AWAY FROM ABSA bank.