FD
Funeka D

1 reviews | Active since Mar 2015

29 Sept 2016, 15:39

THE WORST SERVICE I EVER HAD

<p>would like to report the pathetic service I received from Absa regarding a claim of my late grandmother's policy . I feel unvalued as the client . We submitted a claim several times to Absa and they told us to speak to Hollard and then hollard send us back to Absa as they confirmed that they are no longer doing life claims .<br />I spoke to Lionel Thomas beginning of September who confirmed that the payment will be done by the latest the 28 of September . Today on the 29/09/2016 I did a follow up as there is nothing happened yesterday only to be told that the Assessor by the name Ratau Mogane I must speak to Hollard no one ever bothered to inform this until today . I took the number which 011 ********** and phoned Hollard again myself guess what the Manager by the name of Season confirmed again to me that Absa must pay . The policy no in question is ********** for B A Van Niekerk . I am really disappointed .</p>

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Replies (1)
Absa
Absa's reply30 Sept 2016, 09:16
Official

Dear Funeka

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd