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Carol H

1 reviews | Active since Nov 2016

22 Nov 2016, 11:32

THE WORST service from ABSA

<p>About a week ago, I wrote on HelloPeter what dreadful service I was experiencing from ABSA who have STILL not closed my account and transferred funds to my Capitec Account, despite my fulfilling every legal obligation and supplying all supporting documentation. At the time of opening my ABSA account, I had a different ID Number to the one I now have and OF COURSE I would not think to retain an OLD number so ABSA is saying that, because my ID number is different, they cannot help me. They refuse to entertain the possibility that ID numbers get changed from time to time (when Women get married, for instance!) and I STILL do not have the funds which are rightfully mine. What is worse is the imperious, belligerent attitude of ABSA's employees, ESPECIALLY Vanessa Crowe (aptly named as all she does is crowe at her superiority over a 72old pensioner).</p>

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Replies (1)
Absa
Absa's reply22 Nov 2016, 13:31
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd