The worst service ever!

<p>I've been an ABSA client for more than a decade and I've never experience such atrocious service as I experienced over the past week from their credit card department. From where I’m sitting, it seems like they have become too big that providing excellent customer experience is the least of their worries. I app**** for a credit card and emailed all relevant documents to their applications email address. Before I knew my application status, I was contact by their courier company to have my new card delivered. I called them to find out about my application status and I was told that it was approved in principal subject to the required docs being received. I advised the consultant that all relevant docs were emailed and also handed over to the couriers. I was then given a TAT of 48 hours. That passed and still no communication. I’ve been constantly following up and only today I’m advised that certain docs are missing; the very same docs which I emailed and submitted to the couriers. Twice I requested to speak to their team leaders and both times they were too busy to take the call. This is by far the worst customer service I’ve ever experienced from such a big institution.</p>