1 reviews | Active since Nov 2016
The worst service even after I dealt with senior management
<p>Nthabiseng Sibande (Group Customer Care), was dealt with an internal issue at ABSA that automatically took my card and system put my name under debit review. When consulting her she assured me my card would be delivered within a certain date, i then received the card 2 weeks later after deadline date.</p> <p>After the whole ordeal i then get my card but still Nthabiseng Sibande (Group Customer Care) does not call me to appologise, she just sends a mail a standard mail for all Hello peter customers</p> <p>This past Sunday i go once again to the ATM to use the card only to find out that the card is expired (this is the new 1 i just received in April 2017). So i received a card from ABSA to expire 1 month later. This will be the last time i use ABSA, please get another senior manager to deal with this as Nthabiseng Sibande (Group Customer Care) is *********** to deal with this.</p>
Dear Customer
All the concerns regarding your card/experience were addressed. The procedure is that i need to acknowledge the complaint as soon as i receive from hellopeter hence the standard response sent to you. As for the expired card i do not work at card division i just mediate and i wouldn't have known that you were given a card that will expire after a month.
- The debtreview hold was removed because it was no fault of yours.
- Your name was also removed from transunion. I do apologise for the whole experience and will ask card division to relook into your matter card as to why it expired after a month. Will revert to you as soon as feedback received.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
All the concerns regarding your card/experience were addressed. The procedure is that i need to acknowledge the complaint as soon as i receive from hellopeter hence the standard response sent to you. As for the expired card i do not work at card division i just mediate and i wouldn't have known that you were given a card that will expire after a month.
- The debtreview hold was removed because it was no fault of yours.
- Your name was also removed from transunion. I do apologise for the whole experience and will ask card division to relook into your matter card as to why it expired after a month. Will revert to you as soon as feedback received.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
All the concerns regarding your card/experience were addressed. The procedure is that i need to acknowledge the complaint as soon as i receive from hellopeter hence the standard response sent to you. As for the expired card i do not work at card division i just mediate and i wouldn't have known that you were given a card that will expire after a month.
- The debtreview hold was removed because it was no fault of yours.
- Your name was also removed from transunion. I do apologise for the whole experience and will ask card division to relook into your matter card as to why it expired after a month. Will revert to you as soon as feedback received.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
All the concerns regarding your card/experience were addressed. The procedure is that i need to acknowledge the complaint as soon as i receive from hellopeter hence the standard response sent to you. As for the expired card i do not work at card division i just mediate and i wouldn't have known that you were given a card that will expire after a month.
- The debtreview hold was removed because it was no fault of yours.
- Your name was also removed from transunion. I do apologise for the whole experience and will ask card division to relook into your matter card as to why it expired after a month. Will revert to you as soon as feedback received.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Please send me your ombadsman number
Please send me your ombadsman number