The worst Online Experience - 0 Customer Service

Having banked with ABSA for more than 10 years - this is by far the worse experience I have had.

Friday: called in to apply for an "emergency overdraft facility". I was assured that someone will call me Friday still as I was provisionally approved. I subsequently received an sms advising that my application has been accepted and someone will call me shortly. This did not materialize.

Saturday: I received an sms advising that my application has been withdrawn due to no documents received. I note that no one requested these documents nor called me. I tried calling your call centre more than 10 times with no success.

I then rushed to your branch at Tambotie Mall. The consultant tried to call the call centre again with no success. I was assigned a consultant who told me that he cannot assist since I opted for doing this online and the online guys are off.

This morning I called your call centre from cell ***, I spent about an hour on the discussing the above and I advised the agent that I forgot my primary phone at home and therefore I need to be transferred to someone who can help since their cannot call me on another number. I was placed on hold for 30 mins until the line dropped. Can someone please urgently call me back on ***