The worst of the worst!

<p>I am a passionate Absa bank client but the iDirect is the worst of the worst! I canceled my insurance policy 4 months ago because of lack of communication and inability to interact with them. I wanted to include some personal devices on my policy but I could not get anyone to assist!!!! Very awful, I canceled the policy via my private banker in July 2016 but iDirect continued to deduct my premiums despite having informed them in July. I am still with Absa, but the experience with iDirect is quite bad and unprofessional. I regretted having a policy with them, and hope they will improve their client communication. </p>