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chybadenhorst C

1 reviews | Active since Aug 2016

28 Nov 2017, 16:29

The worst level of service you can imagine.

I've been trying to open a business account since 04/11/2017. All my documents are in, everything has been submitted. There is no fault on my side, nor is there a problem with my money. There are multiple issues, more than I can put into this review, but the crux of the matter is that I've been shoved from pillar to post, no assistance, no one calls me back, promises are made, but never kept, and I'm expected to pay for this poor service. I would strongly suggest that anyone wanting to open a business account with ABSA, revise your decision, and go with another option . The staff at ABSA do not keep to their word, don't seem to know what's going on, and clearly are not interested in doing business. I've heard multiple stories regarding the same issue, and it changes all the time. ABSA, YOU SHOULD BE ASHAMED!

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Replies (4)
Absa
Absa's reply29 Nov 2017, 11:17
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly advise if the account has been opened and if so provide me with account number to investigate it further for you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

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chybadenhorst C's update29 Nov 2017, 16:53
Reviewer Update
This is the information I have available IB-AO-TJRV-7W3F [EC: b67cc96d].
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chybadenhorst C's update29 Nov 2017, 17:01
Reviewer Update
I was promised that someone, from ABSA, would call me today. The latest individual that I've been dealing with can be contact via ********** . I was promised feedback yesterday, but it never materialized. I was promised feedback today, it too never materialized. This has been my experience with ABSA since 04/12/2017. ABSA is not about promoting small business development, ABSA is not about empowering the entrepreneur. Your bank is like every other corporate ****, out to take our money, and deliver sub standard levels of service.
Absa
Absa's reply30 Nov 2017, 10:27
Official

Thank you