The worst first time experience

I’ve been calling ABSA from the 16th July for a shortfall claim and everyday I get a different respond. One day the claim isn’t logged the one day it’s logged they gonna follow up with admin and u stay on the line till airtime dies I called last week the 23rd I was told claim is not logged again and it was “logged” today 1 August I’m told it’s not logged This is such an inconvenience I need to get another car what does it take to get a claim logged and how long does the claim take