The worst financial institution I ever dealt with.

In 2016 I took out a Absa personal loan which the due date for the loan was end of 2018. In 2018 I requested a settlements amount which I paid in full on the 15 of November 2018 and was told that once I paid it will be taken to the relevant department for closer.

I went back to the Absa branch in Protia Gardens in Soweto on the 29 of November 2018 for feedback, I was then told it was not send for closure by the previous ad visor. They send it for closure on the 29 of November 2018 and I also raised a compliant same day. I went bank on the 24 of December 2018 to be told that the department that is suppose to close the account has not done it because a lot of people are on leave so the account cannot be closed or receive the paid up letter that I was requesting.

I contact them again today on the 2 of January 2019 and spoke to Sindi Hlasa who confirmed that the account is not closed and I must allow additional 10 working days because the department only wrote that the account is suppose to be closed but did not action it. I have not heard any feedback from the first complaint.

This has affected my credited score and I am not happy been send pillar to post with just closing my account that I paid in full.