The worst experience(NIGHTMARE)

My nightmare continues with this bank. After writing my last review on the 30th of October, someone from absa got in touch with me to "resolve" the issue. Called me on the phone and got all the facts, and promised to investigate and resolve the matter by the close of business 2025/11/06 7:00 PM. long story short absa has failed to resolve the issue, failed to provide me with a complainant and failed to provide me with any external case number i can refer to with Standard Bank Swaziland(which has maintained countless times to my sender, there is no complaint from them to absa SA). on 2025/11/06 7:00 PM, Absa gave me an extension and said the matter has been escalated "Kindly note that as a result of this, feedback herein will be extended until the close of business on 11/11/2025." Today is the 11th and Absa is emailing me to tell me Kindly be advised that I have escalated this matter for further intervention to our senior leadership and as a result of this, feedback herein will be extended until the close of business on 14/11/2025." I don't know if this is acceptable business practice by a bank or if this is acceptable by anyone.

Absa right now i feel is just trying to **** me out of money and i cannot let this slide