The worst experience with ABSA Homeowners insurance!

I had a burst geyser on 13.06.2022 and up to now - 21.06.2022 (9 days) it has not been sorted out. ABSA Homeowners Insurance is sending me from pillar to post. I have been a client since 2008 and the service is pathetic! I wouldn't advise anyone to insure with them.