The worst experience- i am so so disappointed

My Absa business account was blocked for almost a month now. No one is explaining anything. No one cares to call me. My business is on standstill since all our funds are locked in, my clients even want their refunds because of all these delays. Worst experience ever. I have had to call them myself numerous times. I am disappointed with this service and lack of communication which has affected my business big time.