The worst customer service received by Absa

We have never had such a horrible customer service in our lives

The first week of Aug we had a water pipe burst in our kitchen, we didn't know what to do except to call Absa call centre , the claim was registers immediately and was told that the assossor will be appointed, we waited for the assossor for few days, after we have made a follow its when the allocated the assessor, luckily the assossor came to put house to assess the damages , after the assessment u advised us that needs to send the qoute to Absa once he gets the approval from them he will fix the pipe , the other problem to be solved was out cupboard in order for the plumber to fix cupboards needed to be taken out, fair enough Absa approved the claim and the other service provides came to my house to remove the cupboards, so that JD RELIABLE PLUMBERS FIX THE PIPE...THE POPE WAS FIXED WITHIN AN HOUR AM HAPPY WITH THE WAY WORK, THEIR JOB WAS SO SPOT ON..They told us that the guys will come back to put back the cupboards

It's a third week now , our cupboards are still outside and damaged. We have been calling Absa however nothing is beem done, please note that my well tiles are also damaged, The worst part is we have a 4 year old daughter and we struggle to wash dishes because the zinc is also outside

For the past weeks they have been sending out service providers however nothing it's been done.

Last week friday we called them again had to wait for long we were told that they will send out an assessor unfortunately they didn't, we called them again in Monday to follow up, the only appointed the service provider today, he came and took measurements of cupboards and told us that he is only going to fix the damages, when I asked him about the tiles he said he will try his best to get the similar once , we don't want a different tile because now out kitchen it's going to look ugly and funny.

Absa is good at taking monthly instalment , but when it comes to delivering as the promise it's a mission, we will definitely change our insurer.