The worst customer service experience

The worst customer service experience! I phoned ABSA on the 18th Feb 2019 to request the settlement amount for my personal loan. They said the amount was only valid for one day. I then made payment on Tuesday, 19 Feb 2019, keeping in mind that I takes 2 - 3 days to reflect, I added an extra R300 to the settlement amount. On Thursday, 21 Feb 2019, I phoned to ask if the money is reflecting yet. The consultant informed me that there is still R188.88 outstanding for which I was told I can do a direct deposit at the ATM before they can close the account. I did that during my lunch time on Thursday. I was very shocked that for 3 days the interest is almost R500. But I paid the money because I want to be rid of the account (and the bank with it's *********** staff). On Friday, 22 Feb 2019, I phoned once again to ask them to close the account now. Now I was informed that there was a positive balance of R388 and they will start the process of closing the account and I will get a refund. This morning, the debit order for the personal loan went off my account... Very angrily I phoned yet again this morning, 28 Feb 2019. How and why is this happening? Just to be informed by the consultant that I need to settle the account! Then I had to go through the whole processing of explaining what happened last week and every day and phone call that took place. Just to be informed that "they don't work on weekends" after my call on Friday to close the account. But I'm confused as it is THURSDAY. A few days after the weekend. And now I need to wait to get my money back, up to 48 hours I was told but then she also added if I haven't received the money back within the 48 hours to follow up again. Disgusted with ABSA and their customer service. This is exactly why I moved away from this bank. These people don't care about the service to the customers. They are just there to make a living.