THE WORST BANKING EXPERIENCE YOU'LL EVER FIND

Absa has had a FICA Hold on our body corporate account for over a month now. They never have a solution as to how long its going to take or what the process is. They make empty promises and require documents that have never been requested before.

I've contacted the Cresta branch, spoken to numerous people (incl managers and telephonically) and they all refer me to the enterprise banker allocated to the account (who doesn't give a damn, I would be lucky if she returned my calls yet alone was not on leave), it's the worst honestly. I'm trying to close the account just to get the trustees money out of the bank.

THIS IS THE WORST BANK WITH MANY EXCUSES AND NO SOLUTIONS. Please do yourselves a favour and use the other banks because wow. I've even tried to lay a complaint with the complaints department last week so that I can raise a case with the Banking Ombudsman but I am still waiting for a reference number. I'm sure I will wait for the rest of my life.