The Worst Bank In SA!!!!!!!!!!!!!!!!!!!!!

<p>DOES ANYONE AT ABSA KNOW HOW TO DO THEIR JOBS?????</p> <p>DISAPPOINTED IS THE BIGGEST UNDERSTATEMENT! AND I HONESTLY REGRET NOT LEAVING ABSA WHEN I WANTED TO DO SO LAST YEAR FEBRUARY.</p> <p>I’m quite disappointed by the service I’ve received by yourselves and the CCD Courier Company. I got a call on 9 June 2017, informing that I qualify for a credit card – all good, so I app**** for the card and I was told that it will be delivered to me during the following week. I’ve only received it on Monday the 19th of June after all my calls went unanswered to the CCD Company – of course I will get worried.</p> <p>I gave you all my details over the phone and in today’s world, there are so many ****s that you don’t know who to trust. The gentleman who delivered the card told me that it’ll be active, so I called the call centre now to retrieve the pin. Followed the options and finally got the answer “Sorry, Operator Failure” and the phone went dead. I do not have the time to go to a branch and I wanted it activated over the phone.</p> <p>1. I had to wait for the courier today who arrived at 11:30, while I was told it would be between 09:00 – 11:00 – I also work for a company and I need to attend to meetings with customers. I had to wait for the courier, because knowing the service level set by so many South African companies, if I didn’t get the card today, you would’ve blamed me and told me that I was not available.</p> <p> 2. Nonetheless, you dropped the call in my ear. Now I will request from you to call me back to get this card activated. I have wasted my time by complaining on Facebook on Monday (after calling ABSA and the call dropped) – nothing happened.</p> <p>Now I completely wasted my time by going to the branch, seeing that no one in the call centre is willing to assist me – or they just don’t know how to, just to hear that I must wait for verification and that the card will only be active when I receive and SMS or an email.</p> <p>Yesterday I rep**** on Facebook again and got the following message: Please note that an incident has been logged with reference number ********** and the agent handling your case is Vanessa Crowe. You can contact her on +27 (0)11 ********** or email her at ********** for update on the matter.</p> <p>So I send an email to Vanessa, and no reply. I asked for feedback later the day and yet again, NO REPLY!</p> <p>YOU ARE WASTING PRECIOUS TIME THAT I DON’T HAVE!!!!!!!!!!! I HAD TO TAKE OFF FROM WORK TO GET THIS SORTED OUT AND THE PEOPLE IN THE MONUMENTPARK BRANCH DIDN’T KNOW HOW TO HELP ME!</p> <p> </p> <p>I am pretty sure that other banks would appreciate my business, because once again ABSA never fail to disappoint. Kudo’s for that.</p>